Shipping

Frameskin kits are made on demand and are generally dispatched within 1 working day of receiving payment. Standard orders are packaged in a postage tube and come complete with detailed installation instructions and a mini squeegee tool. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk.

Australian orders

Australian orders are dispatched with Australia Post by Standard Mail.
We can also ship by Express Post for an additional fee.

International Orders

International orders are generally dispatched with Australia Post by Air Mail. Note: Air Mail has taken longer than Australia Post states. We can also ship by Registered Post International Parcel or Express Courier International for additional fees.

Excerpt from Australia Post Website

Standard Air Mail (not trackable)

Air Mail is the standard service accommodating letters and parcels up to 20kg, which can be relied on to deliver your items to virtually any address in the world.

Benefits

    * Reliable delivery to over 200 countries in 3 to 10 working days
    * A less expensive option if delivery is not courier urgent
    * Prepaid envelopes and padded parcelpaks are available
    * Registered Post International and Express Post International are specialised airmail products

Registered Post International Parcels (not trackable, but more secure)

Registered Post International Parcels offers an added security service for merchandise items, proof of posting, and a signature on delivery, for only $5 more than Air Mail.

Express Courier International (trackable)

Express Courier International is a reliable, cost-effective, international courier service.

It offers reliable door-to-door delivery of documents and goods to over 200 countries and territories within 2 to 4 business days between metropolitan areas of major cities.

Benefits

    * Cost-effective International courier pick up and reliable delivery
    * Provides tracking for most destinations*
    * Access to the world's largest delivery networks
    * Offers signed delivery at most destinations*
    * Can be sent using prepaid envelopes, satchels and boxes
    * Delivery to Post Office boxes, metro, rural and remote areas

Late/Lost Orders

A very small number of orders have gone missing, or arrived very late since Frameskin commenced trading online (i.e. an order I dispatched to South Africa took 3 months to arrive!)

Unfortunately the situation is beyond our control and lies at the feet of the postal service. We cannot guarantee the postal service, so once it is in their hands it is beyond our control.

Opting for a trackable delivery method is one measure to minimise risk.

We can do nothing should your order arrive late.

Should your order become lost in the great void, we will support you as best we can and offer two remedies (available at our sole discretion):

1. REFUND of your order, less postage and handling fee.

2. REPLACEMENT of your original order at a 60% discount PLUS postage.

Orders Returned to Sender

Some orders are returned to Frameskin as unclaimed. This means that the postal service have tried to deliver the package to your address and no-one has been there to receive and sign for it. It is standard practice for postal companies to leave a notice (or two) that a delivery attempt has been made, and that the recipient may need to attend the post office to collect their item. The package will remain with the postal service for a period of time (which varies between countries), after which they are deemed unclaimed and returned to sender.

There are no refunds for items that are returned to sender, so think carefully when nominating your delivery address.